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Research & Development
185498 Requisition #
Thanks for your interest in the Mgr, Medical Information position. Unfortunately this position has been closed but you can search our 413 open jobs by clicking here.

Preferred Skills/Qualification

         Managing, coordinating and delegating assignments, and evaluating the work of assigned department personnel.

         Must be self-motivated, highly organized, detail oriented and able to multitask with delivering high quality work.

         Leadership, team building, and training practices and methods.

         Organizational and time management skills.   

         Ability to work in a high-paced environment, while delivering efficient and accurate results in a timely manner.

         Customer service operations and principles.

         Recruiting, training and development of personnel.

         Experience with call center phone systems, phone routing process and triaging.

         Excellent analytical aptitude. Clear and concise communication skills, both verbally and in writing, with people at all levels of the organization and external clients.

         Establishing and maintaining cooperative working relationships with both internal and external customers.

         Planning, prioritizing and managing projects; defining problems, collecting data, drawing valid conclusions; recommending methods, procedures and techniques for resolution.

         Researching, analyzing and evaluating business requirements and new customer service methods, applications, procedures and techniques.

         Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations that support department goals and objectives.

         Mastery of use of computer systems and database and software applications, including Microsoft Office and knowledge of medical information鈥檚 inquiry repository, such as Information Request Management System (IRMS) preferred.

         Project management planning and tracking practices, principles, tools, and techniques.

         English usage, spelling, grammar, and punctuation.

         Pharmaceutical industry policies and practices.

         Current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and other regulatory requirements.



Bachelor鈥檚 degree from an accredited college or university is required. Minimum three (3) to five (5) years of experience in a customer service capacity and at a supervisory or managerial level, preferably in pharmaceutical, food, or cosmetic environment; or an equivalent combination of training experience. Pharmaceuticals experience highly preferred. On-call work required infrequently.

Equal Employment Opportunity Employer

Allergan is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected status.

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